Luceto Windows & Doors Limited Warranty
Provided by BlueTape Xchange Inc.

Luceto Windows & Doors
Limited Warranty

Warranty Version: Luceto Limited Warranty Version 1.0
Warranty Start Date: For each Product, warranty coverage begins on the date the Product is delivered to Buyer, Buyer's project location, Buyer's carrier, or Buyer's designated recipient, unless applicable law requires a later start date.
Important customer summary: BlueTape Xchange Inc. stands behind eligible Luceto windows and exterior doors for the covered manufacturing defects and time periods listed below. This Limited Warranty is not a maintenance contract, insurance policy, installation warranty, or guarantee that the product or building will be free from all water, condensation, wear, fading, or service issues for its entire life.

Residential Consumer Legal Rights Notice. This document is a Limited Warranty. It is intended to apply to both residential consumer and commercial purchases, but some rights, remedies, limitations, exclusions, and dispute terms may vary by state, transaction type, and applicable law. For residential consumer purchases, nothing in this Limited Warranty waives, limits, or reduces any right that cannot be waived under the Magnuson-Moss Warranty Act, FTC rules, state consumer-protection law, home-solicitation law, home-improvement law, construction law, or other applicable law. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Read this entire Limited Warranty before purchasing, installing, using, transferring, modifying, repairing, or requesting service for any Luceto product. The summary below is for convenience only; the full terms, conditions, exclusions, and claim process control.

Warranty at a Glance

The chart below summarizes the main coverage. All coverage is subject to the full terms in this Limited Warranty, including installation, maintenance, notice, inspection, remedy, limitation-of-liability, and dispute-resolution provisions, subject to any nonwaivable rights under applicable law.

Coverage area Warranty period Transferability Covered defect and key limits
Standard exterior aluminum cladding finish20 yearsNontransferableManufacturing defects causing chalk, fade, or loss of adhesion, measured under AAMA 2605.
Standard exterior aluminum cladding finish in Coastal/Corrosive Environments10 yearsNontransferableManufacturing defects causing abnormal corrosion and/or loss of adhesion. Normal coastal deterioration and maintenance failures are excluded.
Anodized and specialty exterior finishes5 yearsNontransferableManufacturing defects only. Environmental corrosion, normal weathering, color variation, abrasion, and maintenance failures are excluded.
Nonlaminated insulating glass (IG) — original owner-occupied single-family purchaserLimited lifetimeNontransferableCovered IG defects, including seal failure caused by manufacturing defect resulting in permanent visible obstruction between panes.
Nonlaminated insulating glass (IG) — commercial applications20 yearsNontransferableCovered IG defects for products installed in commercial, rental, multifamily, institutional, or non-owner-occupied applications.
Nonlaminated IG glass — subsequent owners10 years from Warranty Start DateTransferableThe nontransferable limited lifetime/20-year IG coverage converts to a transferable 10-year warranty measured from the Warranty Start Date.
Laminated glass / impact glass10 yearsTransferableDefects in laminated or impact glass that significantly impair operation or function, subject to glass exclusions.
Factory-installed gaskets, weatherstripping, and other non-glass functional components10 yearsTransferableManufacturing defects that significantly impair operation or function. Normal wear, compression, shrinkage, dirt, debris, chemicals, field caulking, and maintenance issues are excluded.
Hardware operation and function10 yearsTransferableHardware defects that significantly impair operation and function. Adjustment, misuse, corrosion, wear, and installation-related issues are excluded.
Hardware finishes2 yearsTransferableFactory-applied hardware finish defects only. Normal wear, tarnish, fading, abrasion, corrosion, salt exposure, chemicals, and cleaning damage are excluded.
Limited labor coverage2 yearsTransferableReasonable BlueTape Xchange-performed or BlueTape Xchange-approved labor for covered warranty repairs. After 2 years, coverage is parts/components only unless BlueTape Xchange agrees in writing.
Field-applied sealants, caulking, nonfactory finishes, flashing, building-envelope waterproofing, and installation workNo coverageNot applicableExcluded. Responsibility remains with the purchaser/user, architect, contractor, installer, or other construction professional, as applicable.

Warrantor; Covered Products

This Limited Warranty is provided by BlueTape Xchange Inc. ("BTX") for eligible Luceto-branded windows and exterior doors purchased from BTX or an authorized Luceto seller and installed in the United States at the original project location (the "Products").

BTX may suspend performance of warranty service for affected Product(s) while undisputed amounts owed to BTX for those Product(s), the related order, or the related project remain unpaid beyond applicable payment terms. Warranty coverage will resume once those undisputed amounts are paid. BTX will not deny otherwise valid warranty coverage based solely on a good-faith dispute regarding unrelated products, projects, invoices, or charges.

No dealer, distributor, sales representative, installer, contractor, architect, employee, or other person may change this Limited Warranty or make additional warranty promises for BTX unless the change is in a written document signed by an authorized BTX officer.

Important Definitions

Owner-Occupied Single-Family Residence: a detached single-family home that the original purchaser owns and occupies as a residence. Rental properties, multifamily buildings, condominiums except the individual owner-occupied unit where applicable, mixed-use buildings, commercial buildings, institutional buildings, and builder/developer inventory are Commercial unless BTX states otherwise in writing.
Commercial: any application other than an Owner-Occupied Single-Family Residence, including rental, investment, multifamily, condominium common area, commercial, mixed-use, hospitality, institutional, governmental, or builder/developer/resale use.
Limited Lifetime: for as long as the original owner-occupied single-family purchaser owns and occupies the home in which the Product was originally installed. Limited Lifetime coverage ends when that owner sells, transfers, leases as a non-owner-occupied property, or no longer occupies the home.
Subsequent Owner: a person or entity that owns the property after the original covered owner or after the original owner ceases to qualify for nontransferable coverage.
Coastal/Corrosive Environment: a Product location within five (5) miles of a coastal seashore, bay, gulf, estuary, or other saltwater source, or any location directly exposed to salt spray, marine atmosphere, industrial pollutants, corrosive chemicals, deicing salts, or other unusually corrosive conditions.
Significantly Impair Operation or Function: a condition that materially interferes with the Product's intended operation, weather resistance, structural integrity, locking/security function, or ordinary usability under normal operating conditions.
Warranty Start Date: the date the Product is delivered to Buyer, Buyer's project location, Buyer's carrier, or Buyer's designated recipient, unless applicable law requires a later start date. Warranty periods are measured from the Warranty Start Date unless a project-specific written warranty schedule signed by BTX states otherwise.

Warranty Start Date and Transfer Rules

Warranty periods are measured from the Warranty Start Date. Repair, replacement, inspection, or service does not restart, renew, or extend any warranty period.

Only coverage expressly marked "Transferable" in the Warranty at a Glance chart transfers to a Subsequent Owner. Nontransferable coverage belongs only to the covered original owner for the applicable coverage category.

For Nonlaminated IG glass only, the nontransferable Limited Lifetime coverage for an original owner-occupied single-family purchaser and the nontransferable 20-year Commercial coverage automatically convert for Subsequent Owners to a transferable 10-year warranty measured from the Warranty Start Date. Transfer does not create a new warranty period.

4. Exterior Aluminum Cladding Finish Coverage

4.1 Standard exterior aluminum cladding finish. BTX warrants standard exterior aluminum cladding finish for twenty (20) years, nontransferable, against manufacturing defects that cause chalk, fade, or loss of adhesion, as measured under AAMA 2605.
4.2 Coastal/Corrosive Environments. In Coastal/Corrosive Environments, standard exterior aluminum cladding finish is warranted for ten (10) years, nontransferable, against manufacturing defects causing abnormal corrosion and/or loss of adhesion.
4.3 Anodized and specialty finishes. Anodized finishes and other specialty exterior finishes are warranted for three (3) years, nontransferable, against manufacturing defects only.
4.4 Finish exclusions. Finish coverage does not cover normal weathering, ordinary fading, ordinary chalking, color variation, gloss loss, mechanical abrasion, scratches, chips, impact damage, weld marks, fastener marks, field-applied finishes, nonfactory-applied finishes, damage caused by cleaning agents, solvents, brick wash, cement, mortar, stucco, paint, plaster, pool chemicals, acid rain, pollutants, salt buildup, deicing salts, landscaping chemicals, construction debris, failure to promptly rinse/clean the Product, or failure to repair breaches in the finish promptly.

5. Glass Coverage

5.1 Nonlaminated IG glass — owner-occupied single-family. Nonlaminated insulating glass installed in an Owner-Occupied Single-Family Residence is warranted to the original owner-occupied single-family purchaser for a nontransferable Limited Lifetime period.
5.2 Nonlaminated IG glass — Commercial. Nonlaminated insulating glass installed in a Commercial application is warranted to the original covered purchaser for twenty (20) years, nontransferable.
5.3 Nonlaminated IG glass — Subsequent Owners. For Subsequent Owners, the nontransferable Limited Lifetime and nontransferable 20-year Nonlaminated IG glass coverages convert to a transferable 10-year warranty measured from the Warranty Start Date.
5.4 Laminated glass and impact glass. Laminated glass, including impact glass, is warranted for ten (10) years, transferable, against manufacturing defects that significantly impair the operation or function of the Product.
5.5 What glass coverage means. Covered glass defects include eligible manufacturing defects, including seal failure in covered insulating glass that results in permanent visible obstruction through the glass between panes.
5.6 Glass exclusions. Glass coverage does not cover glass breakage not caused by a covered manufacturing defect; post-delivery scratches; edge damage; impact; thermal stress not confirmed as a covered manufacturing defect; nickel sulfide breakage unless covered by the glass supplier; aftermarket films, tints, coatings, security systems, attachments, decals, or treatments; minor glass imperfections, color variation, distortion, or optical effects consistent with industry standards; condensation, frost, mold, or mildew; failure to maintain indoor humidity; or the amount, percentage, or continued presence of argon or other inert gas after manufacture.

6. Hardware, Gaskets, Weatherstripping, and Non-Glass Functional Components

6.1 Hardware operation and function. Hardware is warranted for ten (10) years, transferable, against defects in materials or workmanship that Significantly Impair Operation or Function of the Product.
6.2 Hardware finishes. Factory-applied hardware finishes are warranted for two (2) years, transferable, against manufacturing defects in the finish. Hardware finish coverage does not cover normal wear, tarnish, fading, patina, abrasion, discoloration, corrosion, pitting, salt exposure, industrial pollutants, chemicals, cleaning damage, or high-use wear.
6.3 Gaskets, weatherstripping, and related non-glass components. Factory-installed gaskets, weatherstripping, glazing beads, wedges, setting blocks, weep/drainage components, and other non-glass functional components are warranted for ten (10) years, transferable, against manufacturing defects that Significantly Impair Operation or Function.
6.4 Gasket and component exclusions. This Limited Warranty does not cover normal wear and tear; normal compression set; shrinkage, hardening, discoloration, or aging consistent with normal use; dirt, insects, paint, silicone, caulk, debris, or construction residue in drainage paths; chemical damage; abrasive cleaning; field-applied sealants; lack of cleaning; lack of adjustment; damage caused by forced operation, impact, misuse, improper installation, structural movement, or modifications.
6.5 No standalone warranty for field sealants or caulking. Nonfactory-applied finishes, applied sealants, and caulking are expressly excluded. Field-applied perimeter sealants, caulking, flashing, pan systems, waterproofing, membranes, wall assemblies, and similar building-envelope items are not Luceto Product components and are not covered by this Limited Warranty.

7. Limited Labor Coverage and Shipping

During the first two (2) years after the Warranty Start Date, BTX will cover reasonable BTX-performed or BTX-approved labor for covered warranty repairs or replacements. Labor must be approved in writing by BTX before the cost is incurred unless emergency temporary measures are permitted under Section 13.

After the two-year labor period, this Limited Warranty covers only covered replacement Products, parts, or components, unless BTX agrees otherwise in writing. BTX is not responsible for third-party labor, contractor charges, investigation costs, demolition, access equipment, scaffolding, lifts, crane service, security, permits, finishes, drywall, trim, stucco, siding, paint, flooring, tile, millwork, landscaping, disposal, or other costs associated with accessing, removing, reinstalling, finishing, refinishing, or protecting the Product or surrounding areas.

For two (2) years from the Warranty Start Date, no shipping charge will be charged to the consumer for a replacement Product or component provided under this Limited Warranty.

8. Exclusive Warranty Remedy

If BTX determines that a timely claim is covered, BTX will provide one or more of the following remedies, at BTX's sole option: (a) adjustment, repair, or service of the affected Product or component; (b) replacement of the defective component; (c) replacement of the affected Product with the same or a reasonably similar current Product; or (d) refund or credit not exceeding the original purchase price paid to BTX for the affected Product or component, less prior warranty benefits provided.

Replacement Products and components may not exactly match the original in color, finish, glass appearance, grille pattern, hardware version, profile, dimension, supplier, specification, performance rating, or appearance because products, finishes, components, and suppliers change over time.

Any repaired or replacement Product or component is warranted only for the remainder of the original applicable warranty period.

9. Installation, Building Design, and Moisture Management

The Product must be installed, handled, stored, finished, protected, operated, and maintained in accordance with BTX/Luceto written instructions, approved shop drawings, project-specific requirements, industry best practices, and applicable building codes.

Because all construction must anticipate some water infiltration, the wall system must be designed and constructed to properly manage moisture. The determination of suitability, code compliance, product selection, rough opening preparation, structural support, flashing, sealing systems, drainage, waterproofing, air/water barrier integration, and moisture management is the responsibility of the purchaser, user, owner, builder, architect, engineer, contractor, installer, and/or other construction professional, and not BTX, unless BTX has expressly contracted in writing to provide that specific service.

10. Owner Care and Maintenance Requirements

Proper care and maintenance are required to preserve warranty coverage and product performance. The Owner must follow the Luceto Care & Maintenance Guide applicable to the Products at the time of purchase.

The Owner may request a free hard copy by contacting BTX at support@bluetapex.com, 855-428-1185, or the warranty-claim address stated in this Limited Warranty.

No Prohibited Tie-In Requirement. For residential consumer purchases, BTX does not require the Owner to purchase BTX-branded replacement parts, paid BTX maintenance, or paid BTX service as a condition of warranty coverage.

Minimum maintenance frequency: standard inland residential/commercial environments — at least annually; industrial, polluted, high-use, construction-adjacent, or dusty environments — at least quarterly; Coastal/Corrosive Environments and marine/salt-spray exposures — at least monthly and after major salt, storm, construction, or pollution exposure.

Maintenance should include inspection and gentle cleaning of frames, cladding, glass, hardware, gaskets, weatherstripping, sill tracks, weep holes, drainage paths, and exposed components using fresh water and mild neutral detergent.

Do not use abrasive pads, steel wool, razor blades, acids, alkalis, solvents, harsh chemicals, brick wash, cement removers, high-pressure water jets, or incompatible cleaning products.

11. Exclusions — What This Limited Warranty Does Not Cover

This Limited Warranty does not cover any condition, defect, damage, cost, loss, or claim caused in whole or in part by any of the following:

  • Normal wear and tear, normal aging, normal fading, normal chalking, normal weathering, normal color variation, ordinary deterioration, minor cosmetic issues, or minor imperfections that do not materially impair function.
  • Installation inconsistent with BTX/Luceto instructions, approved drawings, building codes, industry best practices, or accepted construction practice.
  • Improper storage, handling, jobsite protection, installation, finishing, use, adjustment, maintenance, cleaning, repair, modification, operation, or removal.
  • Nonfactory-applied finishes, applied sealants, caulking, field sealants, field mulls, field glazing, field-applied coatings, paints, stains, films, tints, sensors, security systems, or attachments.
  • Flashing, waterproofing, drainage, sealant joints, air/water barrier integration, wall systems, roof systems, decks, balconies, masonry, stucco, EIFS or barrier wall systems, siding, trim, drywall, flooring, or other surrounding building components.
  • Structural settlement, movement, vibration, racking, deflection, substrate failure, out-of-square openings, nonvertical/sloped/upside-down installation, or use outside design parameters.
  • Water infiltration other than water infiltration caused solely by a covered manufacturing defect in the Product.
  • Condensation, frost, mold, mildew, fungus, indoor humidity, HVAC conditions, temperature differentials, or failure to maintain appropriate humidity and ventilation.
  • Acts of God and external events, including fire, flood, windstorm, hurricane, tornado, hail, lightning, earthquake, freeze, explosion, civil disturbance, war, terrorism, vandalism, impact, forced entry, or other events beyond normal product use.
  • Corrosion, staining, pitting, finish damage, or deterioration caused by salt, sand, industrial pollutants, acid rain, chemicals, pool/hot-tub/sauna/greenhouse environments, high moisture, abrasive materials, cleaning products, construction residue, landscaping chemicals, or corrosive substances, except to the limited extent expressly covered for standard exterior aluminum cladding finish.
  • Glass breakage not caused by a covered manufacturing defect, scratches after delivery, glass imperfections consistent with industry standards, minor color variation, distortion, and changes that do not significantly obscure vision or impair structural integrity.
  • Argon or inert gas quantity, percentage, dissipation rate, or continued thermal-performance level after manufacture; NFRC, WDMA, AAMA, energy, structural, or performance ratings as future performance guarantees.
  • Screens, screen mesh tears, and fall-prevention claims; screens are not designed to prevent falls and are not a substitute for supervision or code-compliant fall protection.
  • Failure to promptly mitigate damage after a known or reasonably visible problem.
  • Products removed from the original installation location, Products with altered or removed labels/identifiers, or Products for which reasonable proof of purchase, Warranty Start Date, location, ownership, and maintenance cannot be provided.
  • Products not paid for in full, obsolete/discontinued parts except as separately stated by BTX in writing, non-Luceto products, and any matter excluded elsewhere in this Limited Warranty.

12. Warranty Claim Procedure

To make a claim, the claimant must notify BTX within the applicable warranty period and within 1 year after the alleged defect is discovered or reasonably should have been discovered.

The claimant must give BTX a reasonable opportunity to inspect, test, document, and attempt repair before the claimant performs permanent repair, replacement, removal, alteration, or destructive investigation.

Submit claims via:

Email: support@bluetapex.com
Phone: 855-428-1185
Mail: BlueTape Xchange Inc., 8300 Greensboro Drive, Suite L 1-662, McLean, VA 22102
Attn: Luceto Warranty Claims

13. Emergency Temporary Measures

If immediate action is reasonably necessary to prevent injury or additional property damage, the Owner may take temporary emergency measures. The Owner should document the condition with photos/video before and after the temporary measures and notify BTX as soon as reasonably possible.

14. Limitations of Liability and Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BTX'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT, THIS LIMITED WARRANTY, OR ANY WARRANTY CLAIM WILL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID TO BTX FOR THE AFFECTED PRODUCT OR COMPONENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BTX WILL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, LOST PROFITS, DELAY DAMAGES, LOSS OF RENT, BUSINESS INTERRUPTION, DAMAGE TO ADJACENT PROPERTY, PERSONAL PROPERTY DAMAGE, SUBSTITUTE HOUSING, OR COSTS RELATED TO FINISHING, REFINISHING, REMOVAL, REINSTALLATION, OR BUILDING REPAIR.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

15. No Future Performance Warranty; Certifications and Ratings

This Limited Warranty is not a statement of the useful life of any Luceto Product and is not a warranty of future performance. It is only a warranty to provide the limited remedies stated in this document for covered defects reported within the applicable warranty period.

Any WDMA, NFRC, AAMA/FGIA, energy, air, water, structural, acoustic, impact, code, or similar certification, label, simulation, laboratory test, or product rating reflects the conditions, samples, configuration, and standards used for that rating.

16. No Waiver; No Oral Modification; Entire Limited Warranty

BTX may, at its discretion, provide troubleshooting, customer service, goodwill assistance, or benefits beyond the strict terms of this Limited Warranty. Any such assistance applies only to the specific instance in which it is provided.

This Limited Warranty may be modified only by a written document signed by an authorized BTX officer.

17. Dispute Terms; Residential Consumer Rights; Commercial Forum and Waivers

This Section applies to the fullest extent permitted by applicable law and does not limit any nonwaivable consumer right or remedy.

Good-Faith Warranty Review. The Owner and BTX should first make a good-faith effort to resolve warranty issues through direct communication.
Residential Consumer Purchases. For Products purchased by a residential consumer primarily for personal, family, or household use, this Limited Warranty does not require mandatory arbitration, does not impose a class-action waiver, does not impose a pre-dispute jury-trial waiver, and does not require the consumer to bring claims only in Virginia.
Commercial, Trade, Builder, Dealer, Reseller, Rental, Multifamily, Institutional, and Non-Owner-Occupied Purchases. For such purchases, this Limited Warranty and any dispute arising out of or relating to the Product will be governed by the laws of the Commonwealth of Virginia. Any lawsuit must be filed only in the Circuit Court for Fairfax County, Virginia, or the United States District Court for the Eastern District of Virginia, Alexandria Division.

18. Severability

If any provision of this Limited Warranty is held invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

19. Owner Acknowledgment

By purchasing, installing, accepting, using, transferring, or requesting service for a Luceto Product, the Owner acknowledges that this Limited Warranty is part of the terms of sale and that coverage depends on the terms, conditions, exclusions, notice requirements, maintenance requirements, and remedy limits stated in this document, subject to any nonwaivable rights under applicable law.

Schedule A — Claim Checklist

Use this checklist to submit a complete claim and reduce delays.

  • Owner/claimant name, phone, email, and property address
  • BTX quote/order/invoice number and proof of purchase
  • Product type, location, approximate size, and photos of the full unit
  • Close-up photos/videos showing the issue, including any water path, glass obstruction, finish condition, hardware condition, gasket/weatherstripping issue, or drainage blockage
  • Warranty Start Date / delivery date and installation date, if known
  • Installer name/company, if known
  • Description of when the issue was first noticed and whether it has changed
  • Maintenance records for the affected Product and surrounding area
  • Description of any repairs, modifications, drilling, added sealant/caulk, films/tints, coatings, attachments, storms, impacts, leaks, or surrounding building work
  • Confirmation that BTX may inspect the Product before permanent repair or replacement
Claim received by BTX:
BTX claim number:
Initial BTX response:
Inspection date, if any:
Schedule B — Maintenance Record Template
Date Product/location Environment Items inspected Cleaning performed Issue observed Corrective action Photos attached Person/company